Privacy Policy

YourHR.guide Privacy Notice

Your Business Guide Ltd is the controller for the personal information described in this notice.

Company number: 13082449
Registered office: Cumberland House, 24-28 Baxter Avenue, Southend On Sea, Essex, SS2 6HZ
Trading address: Launchpad (F5), Airport Business Park, Cherry Orchard Way, Rochford SS4 1YH
Privacy contact: paula@yourbusinessguide.co.uk

This notice applies to registered users, subscribers, purchasers, partner users and users of white-labelled versions of YourHR.guide.

Who is Responsible

Your Business Guide Ltd is normally the controller for account, subscription, purchase, access, support and service-administration information. Where access is supplied by a membership body, solicitor, HR provider, association, chamber, reseller or white-label partner, that organisation may separately control information it uses for its own purposes. Its privacy notice will also apply.

What the Service is

YourHR.guide is a guidance, template, document, video and HR-resource platform. It is not intended to be an employee database or HR case-management system. Users should not upload detailed employee records or sensitive HR case information unless a specific feature or arrangement expressly permits this.

Information We Use

• name, email address, organisation and user details;

• account, authentication, login and access records;

• membership, subscription, licence, product and bundle rights;

• purchase, invoice and transaction-administration records;

• support requests, messages, feedback and essential service communications;

• limited usage, security, technical and audit information;

• marketing choices where applicable.

Why we use it

Payments and Sharing

Online payments are managed through Stripe. YourHR.guide does not directly store full payment-card details. We may share relevant information with the organisation through which access is supplied, authorised Practical HR Ltd personnel, developers, hosting and technical providers, Stripe, finance providers, approved communications systems, professional advisers and authorities where required.

Stripe processes payment-card information under its own privacy and security arrangements. We may retain transaction references, purchase details, subscription status and accounting records.

Retention and Transfers

Account and service records are kept for the subscription or access period and then for as long as required for contractual, accounting, legal, security and dispute purposes. Core platform hosting is intended to be UK-based. Any approved overseas processing or access will use appropriate safeguards.

Cookies and Analytics

YourHR.guide may use essential cookies and, where enabled, optional analytics or similar technologies. Further information and available choices are provided through our cookie notice or consent tool.

Your Rights

Depending on the circumstances, you may have rights to access, correct, erase or restrict your personal information, object to certain processing, receive certain information in a portable format, and withdraw consent where consent is relied on. These rights are not absolute and legal exemptions may apply. We may need to verify your identity.

Contact and Complaints

Questions, requests or concerns should be sent to Your Business Guide Ltd at the privacy email or postal address, detailed at the top of this notice. You also have the right to complain to the Information Commissioner’s Office. We would appreciate the opportunity to address your concern first.

Changes to This Notice

We may update this notice when our services, systems, suppliers or legal obligations change. The current version will show its effective date.

Website Terms and Disclaimer

1.      About these website terms

These Website Terms apply to the use of this website and the general information, articles, resources, service descriptions and links made available through it.

These Website Terms do not replace the applicable Terms of Business, Order Form, purchase confirmation, subscription terms or other contractual agreement.

2. General information

Information on this website is provided as a general overview of HR, employment matters, software, digital resources and the services available.

Unless expressly stated otherwise, website information is not intended to be:

• comprehensive legal advice;

• case-specific HR advice;

• professional advice tailored to a particular organisation;

• a substitute for considering the facts and circumstances of a particular matter.

Articles, news items, blogs, templates and guidance may become outdated following changes in legislation, case law, government guidance, good practice, technology or the relevant service.

We take reasonable care when preparing and maintaining website content, but we do not guarantee that all information will always be complete, accurate or current.

3. YourHR.guide content and resources

YourHR.guide provides general HR guidance, templates and supporting resources. The material is intended to support good HR practice but does not replace advice based on the particular facts of an employment matter.

Users remain responsible for deciding whether a document, template or item of guidance is suitable for their organisation and circumstances. Appropriate professional advice should be obtained where a matter presents significant legal, financial, operational or employee-relations risk.

Documents or resources downloaded from YourHR.guide are current only at the date they are downloaded. We are not responsible for updating or maintaining copies held outside the platform.

4. YourHR.space information and content

YourHR.space is an HR platform that may include policies, guidance, employee records, forms, documents and HR management tools.

The content and functionality available depend on the version and services purchased.

Clients remain responsible for:

• the employment and HR decisions they make;

• information and documents they upload or provide;

• the accuracy of client-specific information;

• managing authorised users and permissions;

• deciding how the platform is used within their organisation;

• obtaining advice where a matter requires case-specific consideration.

Documents or information downloaded or printed from YourHR.space are current only at the date they are produced. Copies held outside the platform are not automatically updated.

5. Services and products

Descriptions of services, products, packages, subscriptions, features and prices on this website are general information only.

The services actually supplied, together with the applicable scope, charges, user allowance, duration, notice arrangements and any additional terms, will be set out in the relevant:

• Order Form;

• proposal;

• quotation or estimate;

• purchase confirmation;

• subscription information; or

• other written agreement.

Submitting an enquiry, requesting information, booking a demonstration or accessing general website content does not by itself create a client or advisory relationship.

A contractual relationship arises only when the relevant service is accepted or purchased in accordance with the applicable contractual arrangements.

6. Terms of Business

Services supplied are subject to the applicable Terms of Business and any relevant Order Form, proposal, quotation or service-specific terms.

Services supplied directly by Your Business Guide Ltd, including YourHR.space and YourHR.guide, are subject to the applicable Your Business Guide Terms of Business, purchase confirmation, subscription terms or other contractual documentation.

Where we process personal data on behalf of a client, the Data Processing Terms also apply and form part of the relevant agreement.

7. Intellectual property

Unless otherwise stated, all intellectual property rights in this website and its software, design, branding, text, guidance, templates, policies, documents, videos, training materials and other content belong to Practical HR Ltd, Your Business Guide Ltd or their respective licensors.

Website and platform content may only be used in accordance with the applicable Terms of Business, subscription, licence or written permission.

Content must not be copied, republished, distributed, resold, licensed, systematically downloaded, used to provide services to third parties or used to create a competing product or service without prior written agreement.

8. External links and third-party services

This website may contain links to external websites, products, services or information provided by third parties.

Neither Practical HR Ltd nor Your Business Guide Ltd is responsible for:

• the content or availability of an external website;

• the accuracy or completeness of third-party information;

• the security or privacy practices of another organisation;

• products or services supplied by a third party;

• any loss arising from reliance on external information.

A link, reference or contact detail does not constitute endorsement or recommendation unless expressly stated.

Users should review the terms, privacy information and suitability of any external website or service they use.

9. Website and platform availability

We aim to keep our websites and online services available, secure and operating properly. However, we do not guarantee uninterrupted, continuous or error-free access.

Access may be restricted or suspended where reasonably necessary for:

• maintenance or updates;

• security;

• technical issues;

• system failure;

• legal or regulatory reasons;

• misuse or suspected misuse;

• circumstances outside our reasonable control.

Where a paid platform service is affected, the applicable Terms of Business and service arrangements will apply.

10. Security and acceptable use

Users must not:

• attempt to gain unauthorised access to a website, platform, account, system or data;

• interfere with the security, availability or operation of a website or platform;

• introduce malware, viruses or harmful code;

• use another person’s login details without authority;

• share log-ins to subscribed services without the relevant licence agreement;

• scrape, systematically copy or extract content or data;

• use the website or platform for any unlawful, fraudulent or abusive purpose.

Suspected misuse or security concerns may result in access being restricted or suspended and may be reported to the appropriate authorities.

11. Liability

Nothing on a public website creates a consultancy or advisory relationship or constitutes specific HR or legal advice.

Subject to the applicable contractual terms, the Company will not be responsible for loss arising from:

• reliance on general website information without obtaining appropriate advice;

• use of a template, article or resource without considering the relevant circumstances;

• reliance on outdated downloaded or printed content;

• inaccurate, incomplete or late information supplied by a user, client or third party;

• unauthorised or inappropriate use of a website, platform or account;

• external websites, services or systems outside our reasonable control;

• temporary website or platform unavailability;

• viruses, malware or harmful material introduced through third-party systems, websites or user devices.

Where services have been purchased, liability will be governed by the applicable Terms of Business and contractual agreement.

Nothing in these Website Terms excludes or limits liability that cannot lawfully be excluded or limited.

12. Privacy and data protection

Personal information is handled in accordance with the Privacy Notice displayed on the relevant website.

Where personal data is processed on behalf of a client, the applicable Data Processing Terms also apply.

Clients using YourHR.space remain responsible for their own privacy information, lawful basis, employee communications, user-access decisions and compliance as controller for the workforce information they place on the platform.

13. Cookies

This website may use cookies and similar technologies that are necessary for its operation.

Where optional analytics, preference, advertising or other non-essential technologies are used, further information and available choices will be provided through the relevant cookie notice or consent tool.

14. Changes to these Website Terms

We may update these Website Terms where reasonably necessary to reflect changes in:

• law or regulation;

• services or products;

• technology or security;

• website or platform functionality;

• business processes;

• suppliers; or

• the way information is presented.

The current version will be published on the relevant website and will show its effective date.